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How cave777 Handles Your Personal Information

This Privacy Policy explains exactly what data cave777 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact support — and how that data is stored, used and protected.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and session controlsYour right to request data accessBangladesh-region eligibility applies
cave777 How cave777 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply SSL encryption across all account pages, deposit flows and support sessions. Data retention periods vary by data type — transaction records tied to bKash, Nagad and Rocket deposits are kept as long as required for financial verification purposes, while marketing preferences are cleared as soon as you withdraw consent. We conduct periodic reviews of our data practices to keep this policy current.

Encryption in Transit

SSL encryption covers every account session, including login, deposit and withdrawal pages. Your bKash or Nagad transaction data moves through a secured connection at all times.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the banner shown on your first visit.

Data Retention

Account and payment records are kept for as long as legally required for the eligible region. Once the retention period ends, data is deleted or anonymised according to our internal schedule.

Access and Correction Rights

You can request a full copy of your personal data or ask us to correct inaccurate details. Requests are handled through live chat or email; we confirm receipt and aim to respond promptly.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information has been handled, our support team is available through the channels below. Responses to data requests are handled within a reasonable time frame, and we will confirm receipt of your request when it arrives.

Live Chat Start a live chat session from any page on cave777. Identify your request as a privacy matter so it is routed to the right team immediately.
Email Support Send your data request or privacy concern to our support email. Include your registered account number to help us locate your records without delay.
Account Settings Some data preferences — including marketing opt-out and cookie settings — can be adjusted directly from your account settings page without contacting support.

Common Questions About Your Privacy at cave777

Below are the questions we hear most often about data rights, account privacy and how your payment information is handled. If something here does not cover your situation, contact us through live chat or email.

We collect your name, email, phone number and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also log transaction references to verify and match payments.

No. We record transaction references and wallet identifiers only. Your bKash PIN, Nagad passcode and Rocket credentials are never stored on our systems at any point.

Contact our support team via live chat or email with your registered account number. We confirm receipt of every data access request and respond within a reasonable time frame.

You can request deletion of data we are not legally required to retain. Transaction records tied to your Rocket, Nagad or bKash deposits may be kept for the period required by applicable rules in eligible regions.

We do not sell your data. Sharing occurs only with service partners necessary to operate the platform in supported regions, and those partners are contractually bound to handle data consistently with this policy.

Open your account settings and update your communication preferences there. Alternatively, contact support via live chat or email and we will remove you from marketing lists right away.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.